Refund policy

Non-returnable items

We cannot refund products that have been used, worn, washed, damaged or altered in any way, which includes removal and reattaching of labels. We cannot accept returns or exchanges on earrings or personal items such as socks due to hygiene reasons. All food and liquid items (eg perfume) are non-returnable.

Please note that each print is carefully inspected before being sent out and are always sent undamaged. We do not accept returns on prints that are damaged upon opening, so please open and remove your print carefully. We will not refund any returned prints that arrived back to us damaged.

Sale items
Any items in our Clearance promotions (i.e at more than 50% off) are non-returnable.

Faulty items
Please check all items as soon as you receive your order. If you are unhappy with anything you receive, please email us immediately at with a clear photo of the item, your name and order number as well as a clear description of the issue.

If any of your delivery is faulty, please contact us in this way via email before sending anything back to us.

Collect in-store orders
Failure to collect an order will result in a 15% restocking fee.

In Store purchases
All items purchased in store are subject to Cissy Wears strictly no refunds policy. All exchanges are welcomed within 30 days with a valid receipt.

Please visit your account here to start a return.